Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed on our website. By placing an order, you agree to the terms described below.

If you have any questions about shipping, please contact us:

  • Merchant / Company Legal Name: Tophighland Co., Limited

  • Registered Address:
    ROOM 2103,21/F
    HO KING COMMERCIAL CENTRE
    2-16 FA YUEN STREET,MONGKOK
    KOWLOON
    Hong Kong

  • Customer Service Email: customercare@renachrishpc.com


1. Shipping Origin (Multiple Warehouses)

To provide better service and inventory availability, orders may ship from different fulfillment locations, including within the United States and/or Hong Kong, depending on product availability and the destination address.

In some cases, your order may be split into multiple shipments (for example, when items are stored in different locations). If this happens, you may receive multiple tracking numbers.


2. Order Processing Time

  • Processing time refers to the time needed to prepare your order before it is handed to the carrier (including verification, packing, and dispatch).

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

  • During peak seasons, promotions, or inventory checks, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation (where available) with tracking information.


3. Delivery Time (Estimates Only)

Delivery time depends on factors such as:

  • shipping origin (U.S. domestic fulfillment vs. Hong Kong fulfillment),

  • destination country/region,

  • carrier performance and local delivery conditions,

  • customs clearance for cross-border shipments.

All delivery times shown on the Site are estimates and are not guaranteed.
We do not guarantee specific delivery dates.

If you need an order by a specific date, please contact us before placing the order and we will advise what may be feasible based on your destination.


4. Shipping Fees

Shipping fees (if applicable) are displayed at checkout before you complete payment. Shipping fees may vary based on destination, package weight/size, and shipping method availability.


5. Tracking

  • Tracking is provided when available and supported by the carrier/service level.

  • Tracking updates may take 24–72 hours to appear after dispatch.

  • For split shipments, each package may have separate tracking.


6. Customs, Duties, and Taxes (International / Cross-Border)

For shipments that cross borders (including orders fulfilled from Hong Kong to other regions), your package may be subject to:

  • customs inspections,

  • import duties,

  • VAT/GST, brokerage or handling fees.

Unless explicitly stated otherwise, the customer is responsible for any customs duties, taxes, or import-related charges imposed by the destination country/region.

Customs processing may cause delays outside of our control.


7. Address Accuracy

Please ensure your shipping address is complete and accurate (including apartment/unit number where applicable).
If an order is returned to us due to an incorrect or incomplete address, refused delivery, or unclaimed package, we may:

  • reship the order (additional shipping fees may apply), or

  • issue a refund minus shipping/handling costs, where permitted.


8. Failed Delivery, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at customercare@renachrishpc.com and provide:

  • order number,

  • shipping address,

  • tracking number,

  • photos (for damaged items/packaging), if applicable.

We will work with the carrier and provide a reasonable resolution in accordance with applicable law and our policies.


9. Changes or Cancellations After Ordering

If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes or cancellations may not be possible.


10. Policy Updates

We may update this Shipping Policy from time to time. The latest version will be posted on this page and will apply to orders placed after it becomes effective.

Effective Date: January 1, 2026