These Terms of Service (“Terms”) govern your access to and use of this website (the “Site”) and any products or services offered through the Site. By accessing, browsing, or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Merchant Information
This Site is operated by Tophighland Co., Limited (“we,” “us,” or “our”). Registered Address: ROOM 2103,21/F HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET,MONGKOK KOWLOON Hong Kong
You represent that you are at least the age of majority in your place of residence and have the legal capacity to enter into these Terms. If you create an account, you agree to provide accurate information and to keep your login credentials confidential. You are responsible for all activities under your account.
3. Products, Descriptions, and Availability
We strive to display product information accurately, including descriptions, pricing, and availability. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. Product availability is subject to change without notice.
4. Pricing, Taxes, and Payment
All prices are shown on the Site and may change at any time without prior notice (except for confirmed orders). Taxes, duties, or other charges may apply depending on your location and are your responsibility unless stated otherwise.
By submitting payment information, you represent that you are authorized to use the selected payment method. We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violation of these Terms.
5. Orders and Order Acceptance
When you place an order, you make an offer to purchase. We may accept or decline your order at our discretion, including after order confirmation, for reasons such as product unavailability, pricing errors, or suspected fraud. If we cancel an order after payment is processed, we will issue a refund according to our refund practices.
6. Shipping and Delivery
Shipping times and estimates displayed on the Site are for reference only and are not guaranteed. Delivery delays may occur due to customs, carrier issues, weather, or other events outside our control. Risk of loss and title may pass to you upon delivery (or as otherwise required by applicable law).
7. Returns, Refunds, and Chargebacks
Return and refund eligibility may vary by product and is subject to our return/refund rules as posted on the Site. If you have an issue with your order, please contact us first so we can attempt to resolve it.
If you believe there is a billing error, please contact us before initiating a chargeback so we can investigate and assist. This does not limit any rights you may have under applicable law or your card issuer’s rules. Unauthorized or abusive chargebacks may result in account restrictions or refusal of future orders where permitted by law.
8. Health and Safety Disclaimer (Massage Tools)
Our products (including scraping/massage tools such as gua sha boards) are intended for general wellness and relaxation use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Use products according to provided instructions. Stop use and consult a qualified professional if you experience pain, irritation, bruising beyond normal expectations, or any adverse reaction. If you are pregnant, have a medical condition, are taking anticoagulants, or have concerns about using massage tools, consult a healthcare professional before use.
9. Promotions and Gift Cards (If Applicable)
Promotions, discounts, or gift cards (if offered) may be subject to additional terms, may be limited in time, and may be modified or withdrawn at any time unless prohibited by law.
10. Intellectual Property
All content on the Site, including text, graphics, logos, images, product designs, and software, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Site content without our prior written consent.
11. User Content and Reviews
If you submit reviews, comments, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content in connection with our business, to the extent permitted by law. You agree not to post unlawful, infringing, defamatory, or harmful content.
12. Prohibited Uses
You agree not to:
Use the Site for any unlawful purpose;
Interfere with or disrupt the Site or its security features;
Attempt to gain unauthorized access to systems or accounts;
Upload viruses or malicious code;
Engage in fraudulent, abusive, or harmful behavior.
13. Third-Party Links and Services
The Site may contain links to third-party websites or services. We are not responsible for third-party content, policies, or practices. Your use of third-party sites is at your own risk and subject to their terms.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and all products and services provided through it are offered “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from or related to your use of the Site or purchase of products. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
16. Indemnification
You agree to indemnify and hold harmless Tophighland Co., Limited and its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.
17. Termination
We may suspend or terminate your access to the Site or your account at any time, with or without notice, if we believe you have violated these Terms or engaged in unlawful or harmful conduct, to the extent permitted by law.
18. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on the Site with a revised effective date. Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms.
19. GOVERNING LAW; DISPUTE RESOLUTION
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products or services purchased through the Site shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong SAR”), without regard to conflict of law principles.
Unless otherwise required by applicable law, you agree that the courts of Hong Kong SAR shall have non-exclusive jurisdiction over any dispute arising from or relating to these Terms.
20. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
21. Entire Agreement
These Terms, together with any policies referenced on the Site (including shipping, returns, refunds, and privacy policies), constitute the entire agreement between you and us regarding your use of the Site and supersede any prior agreements.